iAdvantage Software, a provider of software solutions for managing development and preclinical life science studies, said May 9 it selected Tech Resource Group (TRG), to provide the help desk support for its 21 CFR Part 11-compliant eStudy hosted solution.
TRG brings a high level of interactive help desk support to eStudy’s hosted solution clients. Their secure, web-based help desk gives eStudy users the ability to quickly report and receive resolution to their queries, search the knowledgebase, create and manage their own issues and view alert messages. In addition to the web interface, support can be requested via email or telephone. As the focal point of its telephone operations, a sophisticated telephony switch interfaced to other support tools enables intelligent, efficient call routing and flexible reporting.