We use cookies to provide you with a better experience. By continuing to browse the site you are agreeing to our use of cookies in accordance with our Cookie Policy.
It is all too easy for a consumer or healthcare professional complaint about a drug or device to snowball into a nightmare of damaging publicity, recalls, regulatory fallout and even lawsuits from customers and shareholders. Prompt, careful and correct responses to complaints can mean the difference between a company avoiding these landmines or picking up the pieces after the explosion.