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Home » RAPS REPORT: Recall Response — Planning, Communication and Caring Will Build Customer Loyalty, Says Expert
RAPS REPORT: Recall Response — Planning, Communication and Caring Will Build Customer Loyalty, Says Expert
Planning for a drug or device recall, training for it and executing it with a heaping helping of humility are the key steps to managing a recall without sinking your business, according to Matt Walker, director of business development for the risk management company Sedgwick.